Shipping

Orders will be shipped within 7-10 business days of order placement and shipped USPS First Class Mail for $4.00.  Including delivery time, expect orders to arrive at your door in approximately 2 weeks.  If you have a time crunch, email us and we will do our best to accommodate you.  Alternative shipping methods are available upon request. 

Returns

If you are not completely delighted with your purchase, return the item in its original, unworn condition within 30 days for store credit, less shipping costs. Please contact us at info@carolynkeys.com for return authorization.

Repairs

We will repair items purchased through carolynkeys.com free of charge within 6 months of purchase.  After that time, we are happy to repair your items for a service charge. Please note that we are not responsible for shipping charges on repair items. Please contact us first for repair authorization at info@carolynkeys.com.

And if you ever lose an earring, we are happy make a replacement to match your single earring.  The cost will be half of a complete pair. Simply email us to make this special request.

Jewelry Information

All metals are nickel free and made in the USA.  We use recycled or reclaimed materials whenever possible. The hardwoods we use are scraps that are collected from local wood shops. Due to the handmade nature of the work, slight variations in texture, size, and details may occur. The pieces pictured are samples and are not the exact ones you will receive, but rest assured they will be just as beautiful!

We hand-fabricate all pieces using brass, sterling silver, and 14k goldfill. All ear wires are sterling silver or 14k goldfill and are safe for sensitive ears. Our jewelry is never plated, as plating can wear off or crack over time. 14k goldfill items have a thicker layer of gold than typical plating and should maintain their appearance for years to come.

Jewelry Care

Brass and silver items develop a natural patina over time, which we believe adds character and beauty to the jewelry.  If you prefer to restore the shine on your piece, you can clean your jewelry with a polishing cloth (we use Sunshine Polishing cloths).  Please note that etched and oxidized pieces may lose their finish if polished aggressively.  To delay oxidation, keep your Carolyn Keys jewelry away from moisture, lotions and other beauty products.  When you’re not wearing your jewelry it is best to store it in a plastic bag.

Please feel free to call 215.806.5439 or email info@carolynkeys.com with any further questions.